Last Updated: July 30, 2026
respects your privacy and is committed to protecting the personal information you provide when visiting https://faholdleddriver.com/ (the “Website”), submitting an inquiry, requesting a quotation, communicating with our team, or otherwise using our services.
This Privacy Policy explains:
- What personal information we collect
- How and why we use that information
- When information may be disclosed to service providers
- How long we retain information
- The choices and privacy rights available to you
- How you can contact us regarding privacy matters
By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before collecting or using personal information for the relevant purpose.
1. Information We Collect
The information we collect depends on how you interact with the Website.
1.1 Information You Provide Directly
When you submit a contact form, request a quotation, send us an email, communicate with our sales team, or request product information, we may collect:
- Your name
- Company name
- Job title or department
- Business email address
- Telephone or WhatsApp number
- Country or region
- Product interests
- Project requirements
- Estimated order quantity
- Technical specifications provided in your message
- Delivery or destination information
- The content of your inquiry and subsequent communications
- Any other information you voluntarily provide
Please do not submit sensitive personal information, such as government identification numbers, financial account credentials, health information, or other information that is not necessary for us to respond to your business inquiry.
If you provide personal information relating to another person, you are responsible for ensuring that you have the authority or consent necessary to provide that information to us.
1.2 Information Collected Automatically
When you visit the Website, certain technical and usage information may be collected automatically, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Language and regional settings
- Referring website or source
- Pages viewed
- Links or buttons clicked
- Date and time of access
- Approximate location derived from your IP address
- Website performance and error information
- Cookie and similar technology identifiers
This information is generally used to operate the Website, maintain security, analyze performance, understand visitor behavior, and improve the user experience.
1.3 Information From Third Parties
We may receive limited information from third parties, including:
- Website hosting and security providers
- Analytics providers
- Email and communication providers
- Advertising or referral platforms
- Distributors, agents, or business partners
- Publicly available business sources
We use such information only for legitimate business purposes and in accordance with applicable law.
2. How We Use Personal Information
We may use personal information for the following purposes:
2.1 Responding to Inquiries
We use your contact details and inquiry information to:
- Respond to your questions
- Recommend suitable LED driver products
- Provide quotations
- Confirm technical requirements
- Discuss customization, OEM, ODM, or project requirements
- Arrange samples
- Communicate about production, delivery, or after-sales support
2.2 Providing Products and Services
Where you proceed with a business relationship, we may use your information to:
- Prepare quotations, proforma invoices, contracts, or order documents
- Process and manage orders
- Coordinate production and quality requirements
- Arrange logistics and delivery
- Provide technical documentation and support
- Handle warranty or after-sales requests
- Maintain customer and project records
2.3 Improving the Website and Services
We may use technical and usage information to:
- Monitor Website availability and performance
- Identify technical errors
- Improve Website structure and navigation
- Understand which products and applications interest visitors
- Evaluate the effectiveness of our content and marketing
- Develop and improve our products and customer service
2.4 Security and Fraud Prevention
We may process information to:
- Protect the Website from spam, malware, fraud, and unauthorized access
- Detect suspicious activity
- Protect our systems, employees, customers, and business partners
- Enforce our legal rights and Website terms
2.5 Business Communications
Subject to applicable law, we may use your business contact information to send:
- Responses to your inquiries
- Product recommendations
- Quotation follow-ups
- Technical updates
- Exhibition or company information
- Relevant product or service announcements
You may request that we stop sending non-essential marketing communications at any time.
2.6 Legal and Regulatory Purposes
We may use personal information when necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Establish, exercise, or defend legal claims
- Meet accounting, tax, customs, export, or recordkeeping requirements
- Protect our legal and commercial interests
3. Legal Bases for Processing
Where laws such as the European Union General Data Protection Regulation or United Kingdom data protection laws apply, we process personal information under one or more of the following legal bases:
Consent
We may process information based on your consent, including where consent is required for non-essential cookies or certain marketing communications.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Contractual Necessity
We may process information when necessary to:
- Respond to a request before entering into a contract
- Prepare a quotation
- Process an order
- Deliver products or services
- Perform our contractual obligations
Legitimate Interests
We may process information when necessary for legitimate business interests, including:
- Responding to B2B inquiries
- Developing customer relationships
- Improving Website performance
- Protecting our systems and business
- Preventing fraud and spam
- Conducting reasonable business analytics
We consider the potential effect of such processing on your rights before relying on legitimate interests.
Legal Obligations
We may process or retain information where necessary to comply with applicable legal, tax, accounting, customs, regulatory, or law-enforcement requirements.
4. Cookies and Similar Technologies
Cookies are small files stored on your browser or device when you visit a website.
The Website may use the following categories of cookies:
Essential Cookies
These cookies are necessary for core Website functions, security, form operation, network management, and accessibility. Disabling essential cookies may prevent parts of the Website from functioning correctly.
Preference Cookies
These cookies may remember settings such as language, region, or display preferences.
Analytics Cookies
Where enabled, analytics cookies help us understand:
- How visitors reach the Website
- Which pages are visited
- How visitors navigate the Website
- Whether technical errors occur
- How Website performance can be improved
Where required by applicable law, analytics cookies will only be activated after you provide consent.
Marketing Cookies
If advertising or remarketing tools are enabled in the future, these technologies may help measure campaigns or display more relevant advertising. Where required by law, such technologies will only be used after appropriate consent has been obtained.
You can manage or disable cookies through:
- The cookie settings tool displayed on the Website, where available
- Your browser settings
- The privacy settings provided by relevant third-party services
Disabling certain cookies may affect Website functionality.
5. How We Disclose Personal Information
We do not sell personal information for monetary consideration.
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Policy.
5.1 Service Providers
We may use service providers that support:
- Website hosting
- Content delivery and Website performance
- Website security and spam prevention
- Form processing
- Email delivery
- Customer communications
- Data storage and backup
- Analytics
- IT maintenance
- Logistics and delivery
- Payment or financial administration, where applicable
These service providers may process information only to provide services to us and are expected to protect the information appropriately.
5.2 Affiliates and Authorized Personnel
Information may be accessed by our employees, affiliated entities, factories, sales representatives, or authorized personnel when access is reasonably necessary to:
- Respond to your inquiry
- Prepare a quotation
- Evaluate technical requirements
- Process an order
- Arrange manufacturing or delivery
- Provide customer support
Access is limited according to business responsibilities.
5.3 Business Partners
Where necessary to fulfill your request, we may disclose relevant information to:
- Authorized distributors
- Sales agents
- Technical partners
- Certification or testing providers
- Freight forwarders
- Logistics companies
- Customs or import/export service providers
We disclose only the information reasonably necessary for the relevant purpose.
5.4 Legal Requirements
We may disclose information when we reasonably believe it is necessary to:
- Comply with applicable law
- Respond to a court order or lawful government request
- Investigate fraud or security incidents
- Protect the rights, property, or safety of FAHOLD or others
- Establish, exercise, or defend legal claims
5.5 Corporate Transactions
If our business or assets are involved in a merger, acquisition, financing, restructuring, or sale, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data protection requirements.
6. International Data Transfers
FAHOLD is based in Shenzhen, China, and serves customers in multiple countries and regions.
Your personal information may therefore be accessed, transferred, stored, or processed in China or other countries where we or our service providers operate. The data protection laws of those locations may differ from those in your country.
Where required by applicable law, we will take reasonable measures to protect internationally transferred personal information, which may include:
- Contractual data protection obligations
- Standard contractual clauses
- Access restrictions
- Security controls
- Other legally recognized transfer mechanisms
By submitting a business inquiry, you understand that your information may need to be processed in China so that our sales, engineering, production, and customer service teams can respond to your request.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
The retention period may depend on:
- Whether your inquiry remains active
- Whether you become a customer or business partner
- The length of the relevant sales or project cycle
- Warranty or after-sales requirements
- Legal, accounting, tax, customs, or contractual obligations
- The need to resolve disputes or enforce agreements
- Security and fraud-prevention requirements
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely isolate it, unless continued retention is required by law.
Backup copies may remain for a limited period until they are overwritten or securely deleted under our normal backup procedures.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Improper disclosure
- Destruction
These measures may include:
- HTTPS encryption
- Access controls
- Account authentication
- Security monitoring
- Website and server updates
- Malware and spam protection
- Backup procedures
- Restricted employee access
However, no Internet transmission, email communication, server, or storage system can be guaranteed to be completely secure. You should avoid sending confidential or highly sensitive information through ordinary Website forms or unencrypted email.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request confirmation of whether we process your personal information
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing based on legitimate interests
- Withdraw consent
- Request data portability
- Opt out of certain marketing communications
- Lodge a complaint with an applicable data protection authority
- Request information about categories of personal information collected, used, or disclosed
- Request that we not sell or share personal information where such rights apply
- Exercise privacy rights without unlawful discrimination
These rights may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us using the details in Section 15. Please clearly describe your request and identify the email address or other information associated with your inquiry.
We may need to request additional information to reasonably verify your identity and prevent unauthorized disclosure or deletion. We will use verification information only for handling the request.
Where legally permitted, an authorized representative may submit a request on your behalf. We may request evidence of that authorization.
10. California and Other United States Privacy Rights
Residents of California and certain other United States jurisdictions may have additional rights under applicable state privacy laws.
Subject to whether the relevant law applies to FAHOLD, those rights may include:
- The right to know what categories of personal information are collected
- The right to know the sources and purposes of collection
- The right to know the categories of recipients receiving personal information
- The right to access specific pieces of personal information
- The right to correct inaccurate information
- The right to request deletion
- The right to opt out of certain sales, sharing, or targeted advertising
- The right to limit certain uses of sensitive personal information
- The right not to receive discriminatory treatment for exercising privacy rights
FAHOLD does not sell personal information for monetary consideration.
If advertising technologies that legally constitute “sharing” or targeted advertising are used, applicable users may exercise an opt-out through the Website’s cookie settings or by contacting us.
11. Marketing Communications
You may unsubscribe from non-essential marketing emails by:
- Using the unsubscribe mechanism included in the communication, where available
- Replying to the email and requesting removal
- Contacting us at the email address listed below
Even after you opt out of marketing, we may continue to send transactional or service-related communications concerning quotations, orders, technical support, warranties, or existing business relationships.
12. Third-Party Websites
The Website may contain links to third-party websites, social media platforms, certification organizations, logistics providers, or other external resources.
We do not control the privacy, security, content, or data practices of third-party websites. This Privacy Policy does not apply to information collected independently by those third parties.
You should review the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
The Website is intended for business customers, engineers, distributors, importers, contractors, lighting companies, and other professional users.
It is not directed to children under the age of 16, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information through the Website, contact us so that we can review and, where appropriate, delete the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to Website functionality
- Changes to our business operations
- New service providers or technologies
- Changes in legal or regulatory requirements
- Improvements to our privacy practices
When we update this Policy, we will revise the “Last Updated” date at the top of the page.
Where required by applicable law, we will provide additional notice or request renewed consent for material changes.
15. Contact Us
For questions about this Privacy Policy, our data practices, or a privacy rights request, contact:
Shenzhen Fahold Electronics Co., Ltd.
Address:
Starlight Industrial Park, No. 4 Shihuan Road,
Shilong Community, Shiyan Subdistrict,
Bao’an District, Shenzhen, Guangdong, China
Email: billy@fahold.com
Telephone: +86 755 2763 9266
When contacting us regarding a privacy request, please use the email subject line:
Privacy Request – faholdleddriver.com